Operations

Manage events, rosters, orders, booking changes, and enabled data logger rentals.

Manage events, rosters, orders, booking changes, and enabled data logger rentals.

• Create events and days

  Build a hosted event, set its dates and prices, and control registration availability.

• Manage group capacity

  Understand rider and coach counts, temporary holds, closed groups and staff overrides.

• Find an order

  Find purchases by name or email and inspect original items, payment mode, and saved answers.

• Read and correct a roster

  Find bookings, check current rider details, correct answers and add complimentary entries.

• Change a booking

  Move a rider, change the participant or reassign a purchased coach with an audit reason.

• Cancel a booking

  Release a booking or one extra without issuing a refund or store credit.

• Import a roster

  Preview a CSV file and import complimentary entries for one hosted event day.

• Manage Data Logger Rentals

  Activate, hand out, return, and replace data loggers, then review rental billing.

• Print day sheets

  Choose group sheets, a day summary or add-on rosters and print current booking information.

• Refund a payment

  Request a full or partial original-payment refund and check its status.

• Issue store credit

  Issue credit against a purchased item and distinguish it from credit used to pay.