Orders shows each purchase and its saved details. A booking can have extras from later orders. A pass purchase and its later redemption can also belong to separate orders.
Find the purchase
- Open Orders under Operations in your organization's workspace.
- Choose Live or Sandbox under Order payment mode.
- Enter a purchaser or participant name or email under Find an order.
- Use Older Orders or Newer Orders to change pages when needed.
- Select the purchaser's name to open the order.
Sandbox holds test purchases. Its bookings, stock use, and store credit stay separate from Live. Check the payment mode before making a money adjustment. All Orders returns to the list. The list keeps its search, page, and payment mode when you reload or return from a record.
Read the original record
Check Purchaser, Order status, Total, Payment mode, and Payment provider. An order awaiting payment has not completed its purchase.
Each item shows what was bought and for whom. It also shows the item and booking status. Registration answers and Product answers keep the prompts and answers saved with the purchase. Later question setup changes do not change that record. When booking answers differ, Current registration answers shows the current values on their own.
Imported history: read only marks past records brought into Trackside. Those records cannot create bookings, refunds, or store credit.
Find the original pass payment
Open the order that contains the purchased pass. A redemption order can have a zero total and no refundable pass payment. Use the original pass item for a refund or store credit. Only organization admins have those money actions.
The pass item shows its holder, purchased scope, credit use, rules, and redemptions. Product edits do not replace these purchased terms. Cancel existing pass bookings on their own when needed.
For entries, rentals, coaching, or add-ons, inspect and adjust the purchased item through Rosters.